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Services

Complete Healthcare Ecosystem in One Membership

Seven integrated services working together. One membership card. One family doctor coordinating everything. Most healthcare companies offer one piece of the puzzle. We built the entire ecosystem - doctor, clinic, ambulance, hospital, pharmacy, and care. Everything works together, centered around you.

Not Separate Services. One Integrated System.

Here's the difference: when you need healthcare with eCare Health, you're not calling five different companies. You're calling your PHC, where your family doctor coordinates everything.

1. Family Doctor Program 

Your Doctor. Your Family. Your Health.

Get an assigned MBBS doctor within 3 km who knows your medical history, manages your health, and is available when you need them.

What You Get:

  • Assigned qualified MBBS doctor

  • Consultations at ₹200 (vs ₹1,000 market rate)

  • Access to complete medical records

  • Regular preventive checkups for seniors

  • Referrals to specialists when needed

  • Chronic disease management

  • 24/7 consultation via call center

Why It Matters:

No more seeing different doctors each time. No more explaining your history repeatedly. Your doctor knows you, tracks your health, and catches problems early.

2. Primary Health Centers (PHC) 

Your Local Healthcare Hub. Open 24/7.

Every 3 km, there's a fully-equipped PHC with everything needed for immediate care and emergency response.

What's Inside Each PHC:

  • 5-7 person call center (24/7)

  • 2 nurses per shift (3 shifts)

  • On-site MBBS doctor

  • Ambulance with driver and assistant

  • Emergency medical equipment

  • Digital health record access

  • Pharmacy coordination

  • Clean, comfortable waiting area

Coverage:

Each PHC serves a 3-kilometer radius, ensuring you're never more than 15 minutes from care.

3. Emergency & Ambulance Services 

9 Minutes to First-Aid. 3 Minutes to Ambulance.

When seconds count, we're already there. Not promises - operational guarantees backed by local infrastructure.

Emergency Response Process:

  1. Within 30 seconds: Call answered, PHC alerted

  2. Within 3 minutes: Ambulance dispatched to your location

  3. Within 9 minutes: Doctor/paramedic at your door with first-aid

  4. Immediate: Hospital admission without payment

What Makes Us Different:

  1. Free for all members (no per-trip charges)
  2. Time guarantees (not "as soon as possible")
  3. Equipped ambulances (oxygen, monitors, emergency meds)
  4. Trained staff (paramedic or nurse always present)
  5. No driver blackmail (we decide the best hospital for you)
  6. Direct hospital admission (no waiting for payment)

Common Emergency Scenarios We Handle:

  • Heart attack symptoms

  • Stroke

  • Severe injuries/accidents

  • Breathing difficulties

  • Sudden falls (elderly)

  • Severe pain/bleeding

  • Loss of consciousness

4. Nursing Services 

Professional Nursing Care. Hospital or Home.

Trained, fairly-paid nurses providing compassionate care when you need it most.

Hospital Nursing:

  • Round-the-clock bedside care

  • Medicine administration

  • Vital monitoring

  • Patient comfort and hygiene

  • Family communication

  • Post-surgery observation

Home Nursing:

  • Post-surgery recovery care

  • Wound dressing and care

  • IV medication administration

  • Catheter care

  • Injection administration

  • Health monitoring

  • Bedridden patient care

5. Caring Services 

Elderly Care with Dignity and Respect.

Beyond medical nursing, caring staff help with daily living - so your loved ones maintain independence and dignity.

Daily Living Assistance:

  • Mobility support (wheelchair, walking assistance)

  • Feeding assistance

  • Medication reminders and administration

  • Companionship and conversation

  • Light housekeeping (patient area only)

  • Accompanying to doctor visits

Post-Surgery Care:

  • Recovery monitoring

  • Rehabilitation support

  • Physical therapy assistance

  • Diet management

  • Emotional support

6. Pharmacy & Medicine Delivery 

30% Discount. Home Delivery. Quality Assured.

The right medicine, at the right time, at the right price - even at midnight.

What We Offer:

  • 30% discount on all medicines (vs retail prices)

  • Home delivery anytime (including midnight)

  • Quality assurance (no expired medicines)

  • Prescription guidance (pharmacist explains usage)

  • Multiple systems covered (allopathy, homeopathy, ayurveda)

  • Emergency availability (urgent medicine within 1 hour)

How It Works:

  • Your doctor prescribes medicine (or you have prescription)

  • Call your PHC or central helpline

  • Medicine sourced and delivered to your address

  • Pay on delivery (cash or digital)

  • Pharmacist explains dosage and timing

Medicine Sourcing:

  • Direct partnerships with pharmaceutical companies

  • Bulk purchasing power = better discounts for you

  • Quality checks at every step

  • Proper storage and handling

  • Expiry date monitoring

7. Lab & Diagnostics 

Integrated Testing. Digital Records. No Repetition.

Your family doctor orders tests. Results go directly to them. Everything tracked in your digital health record.

Services Included:

  • Blood tests (complete profiles, specific tests)

  • Urine and stool analysis

  • ECG and cardiac monitoring

  • X-rays and imaging (at partner facilities)

  • Diabetes monitoring (HbA1c, sugar levels)

  • Lipid profiles

  • Kidney and liver function tests

  • Thyroid testing

  • Cancer markers (when prescribed)

How It Works:

  • Your family doctor orders tests based on symptoms

  • Sample collection at PHC or home (if needed)

  • Processing at certified labs

  • Results uploaded to digital health record

  • Doctor reviews and explains results to you

  • Treatment adjusted based on findings

Key Benefits:

  • No repeated tests (records prevent unnecessary duplication)
  • Transparent pricing (published rate cards)
  • Trend tracking (digital records show health changes over time)
  • Doctor interpretation (not just numbers, but what they mean)
  • Preventive insights (catch problems early)

Common Questions About Our Services

  1. Can I use services separately or do I need membership?

  2. All services are integrated and require eCare Health membership. This ensures your family doctor coordinates everything and your digital records are maintained across all services.
  3. What if I only need emergency services?
  4. Our membership is designed as complete healthcare. Emergency services are free for members as part of the integrated ecosystem. We don't offer standalone emergency-only plans.

  5. Can I choose which hospital for treatment?

  6. Your family doctor, based on your condition and medical needs, recommends the most appropriate partner hospital. In non-emergency situations, you can express preferences.

  7. Are all medicines available for a 30% discount?

  8. Yes, all prescribed medicines (allopathic, homeopathic, ayurvedic) from our pharmacy partners. The discount applies to MRP (maximum retail price).

  9. How do I know lab test pricing before ordering?

  10. All lab test rates are published on our website and available at your PHC. Your family doctor will inform you of costs before ordering any tests.

  11. Can I get services if traveling to another city?

  12. If we have a PHC in that city, yes. Show your membership card at the nearest PHC. Emergency services available. For planned travel, notify us in advance.

  13. What if I need a service not listed here?

  14. Your family doctor will coordinate specialist care, physiotherapy, mental health counseling, or other services through our partner network within your ₹10L coverage.

  15. How quickly can I access services after joining?

  16. Emergency number active immediately. Family doctor assigned within 24-48 hours. All services available from assignment date.